Support

Help Center

Quick answers to common questions and the right place to reach the team when you need a hand.

Getting Started

  1. Create an account or sign in from the navigation bar.
  2. Open the chat interface and ask a question in plain English.
  3. Optionally paste a wallet address or protocol name to scope the analysis. Zibi will fetch the relevant on-chain context automatically.
  4. Use the sidebar to revisit prior conversations or start a new thread at any time.

Frequently Asked Questions

What is HeyZibi?

Zibi is a sovereign chat interface for DeFi analytics. Ask plain-English questions about wallets, protocols, yields, and on-chain flows and get institutional-grade answers backed by indexed cross-chain data.

Do I need to connect a wallet?

No. Zibi only uses public addresses you choose to share for read-only analysis. We never request a private key, signature for value, or seed phrase.

Which models does Zibi use?

Zibi routes prompts across a curated set of frontier models tuned for finance and on-chain reasoning. You can pick a default model or bring your own API key from the API Keys dialog in chat.

How is my chat history stored?

Chats are saved to your account so you can resume sessions across devices. You can delete an individual chat from its menu, or wipe all history from account settings.

How does billing work?

Free accounts include a generous monthly quota of standard queries. Paid plans unlock higher rate limits, longer context windows, and premium models. Manage your subscription from the Billing page.

Can Zibi execute trades for me?

No. Zibi is read-only by design. We surface insights and explain on-chain activity but never sign or broadcast transactions on your behalf.

Contact the Team

Pick the channel that best matches your request. We aim to respond to support email within one business day.

General Support

Account issues, billing questions, and general feedback.

support@heyzibi.xyz

Security Disclosures

Vulnerability reports and responsible disclosure.

security@heyzibi.xyz

Privacy Requests

Data access, export, and deletion requests.

privacy@heyzibi.xyz

Twitter / X

Product news and quick updates.

@Hey_Zibi

Status & Incidents

If Zibi feels slow or unresponsive, check our status page or reach out on Twitter for the latest updates. Major incidents are also communicated via email to affected accounts.